Question 1

How long does shipping take?

Accepted Answer

Standard shipping typically takes 5-7 business days within the continental US. Express shipping (3-5 business days) is available at checkout for an additional fee.

Question 2

Do you ship internationally?

Accepted Answer

Yes! We ship to over 50 countries worldwide. International shipping times vary by destination, typically 7-14 business days. Customs fees may apply.

Question 3

How can I track my order?

Accepted Answer

Once your order ships, you'll receive an email with tracking information. You can also track your order by visiting our Track Order page and entering your order number.

Question 4

What if my package is lost or damaged?

Accepted Answer

Contact our support team immediately. We'll work with the carrier to locate your package or arrange a replacement if necessary.

Question 5

Are your fragrances authentic?

Accepted Answer

Absolutely! Every fragrance we sell is 100% authentic and sourced from authorized distributors. We guarantee the authenticity of all our products.

Question 6

Why are your prices lower than retail?

Accepted Answer

We work directly with authorized distributors and maintain low overhead costs, allowing us to pass the savings on to you without compromising on authenticity.

Question 7

How should I store my fragrances?

Accepted Answer

Store fragrances in a cool, dry place away from direct sunlight and heat. Avoid storing in bathrooms where humidity fluctuates.

Question 8

What's the difference between EDP and EDT?

Accepted Answer

Eau de Parfum (EDP) has a higher concentration of fragrance oils (15-20%) and lasts longer. Eau de Toilette (EDT) has a lighter concentration (5-15%) and is perfect for everyday wear.

Question 9

What is your return policy?

Accepted Answer

We offer a 14-day return policy for unopened items in original packaging. Opened items may be returned within 14 days if defective.

Question 10

How do I initiate a return?

Accepted Answer

Contact our support team with your order number to receive a return authorization. We'll provide prepaid shipping labels for eligible returns.

Question 11

When will I receive my refund?

Accepted Answer

Refunds are processed within 5-7 business days after we receive your return. The refund will appear on your original payment method.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.

Question 13

Is my payment information secure?

Accepted Answer

Yes! We use industry-standard SSL encryption and never store your full credit card information. Payments are processed securely through Stripe.

Question 14

Do I need an account to place an order?

Accepted Answer

No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and earn rewards.

Frequently Asked Questions

Orders & Shipping

Products & Authenticity

Returns & Refunds

Account & Payment